Managing travel information is often one of the most repetitive and delicate tasks for you. Every time a traveler has a question, loses a document, or needs a last-minute detail, you're the one who has to respond manually—resending itineraries, searching for reservations, forwarding documents, or explaining recent changes.

The Traveler Portal is designed to improve your communication with the traveler, giving them easy and direct access to all their trip information from anywhere and on any device, such as their mobile phone, tablet, or computer.

The traveler can access the portal directly from their browser, with no need to download an app from the App Store or Google Play.

Within each trip, you’ll now find a new tab called “Traveler Portal”, where you can configure and manage all the information the traveler will see.

The traveler can check the full trip itinerary at any time, with all the information structured exactly as you’ve defined it.

You can easily upload and share any type of travel-related document, such as boarding passes, accommodation or activity bookings, personalized guides, travel insurance, or any other relevant file for the traveler.

If you check “send notification,” the traveler will receive an email with access to the document.

What does the traveler see?

From the portal, they’ll be able to view, download, or share the files at any time.

The notifications section keeps the traveler updated on any changes or important information.

Types of Notifications

You can send two types of notifications:

From the platform, you can send notifications to:

What does the traveler see?
The traveler receives the notification by email with the content you sent, and can also check it at any time inside the portal, where they’ll see the full history of notifications related to their trip.

To access the Traveler Portal, the traveler must have a free account at v2.app.moguplatform.com and be associated with a trip.

A traveler is linked to the trip when they appear in the travelers list:

Once added, an automatic email is sent with access instructions. That email includes the steps to create their account.

A direct link to the specific trip in the portal:

A personalized QR code the traveler can scan from their phone:

You can also share an invitation code (a unique number tied to the trip).

No. The traveler only needs to register once. From then on, they’ll see all trips they’re included in—both current and past.

Yes. Once the traveler accesses the portal, they’ll see all trips linked to their email address, including previous ones.

To view the Traveler Portal as if you were a traveler, just add yourself to a trip as a traveler. Then log in with that user to see exactly what they will see.

You’ll find the access link below the logo on your main platform dashboard:

No. MOGU will continue to offer native apps for iOS and Android, with smoother performance and offline features.

This portal is designed for quick and easy access, with no downloads required. It’s ideal for travelers who prefer not to install apps.