MOGU allows you to centralize all communication with your clients from the platform itself. There are two types of notifications:
Automatic notifications generated by the system when an event occurs, such as a payment on a payment link.
Notifications manually generated by the agent from the interface — for example, to remind the customer of an overdue payment.
Automatic Notifications
Below is a list of all notifications generated by the system, detailing who receives them and when they are generated:
Notification | Who receives it | When it’s generated |
Reservation Confirmation | Agent, Buyer, Travelers | When a reservation is completed through checkout or when a new traveler is added to a trip from either the backoffice or the Traveler Portal. |
Payment Confirmation | Agent, Buyer | When a payment installment is automatically received or manually marked as paid (in this case, only the buyer receives it) |
Payment Reminder | Buyer | 5, 3, and 1 day before an installment due date on installment payment trips (it won't be sent for automatic charges). |
Overdue Payment Notification | Buyer, Agent | The day after an installment is due on trips with non-automatic card payments or external payments. |
Failed Payment Notification | Buyer, Agent | If an attempt to automatically charge an installment fails. |
Refund Notification | Buyer | When a payment is refunded. |
Reservation Cancellation Confirmation | Buyer, Travelers | When a reservation is canceled by the agent. |
Manual Notifications
In addition to the automatic notifications generated by the system, you can send manual reminders to the buyer from the actions menu of a payment link.
These reminders are available when the payment link is in any of the following states: Scheduled, Overdue, Failed.
