A booking can be either active or cancelled.
When a booking is active, its travelers occupy spots in the trip if these were limited.
When a booking is cancelled and moves to the Cancelled status, the occupied spots are released and the travelers receive a confirmation email of the booking cancellation.
Payment Status of a Booking
The payment status of a booking is calculated based on the status of its payment links. This status is visible both in the booking list of a trip:
And in the general booking list within the Sales section:
The following table shows the possible payment statuses of a booking:
Status | Description | When it Applies |
No payment required | No payments have been made, and there are no pending payments. | Trips with bookings that only collect information (without online payment enabled). |
Outstanding | There are payment links that have not been paid yet. |
|
Paid | All payments associated with the booking have been completed. | All trips with online payment enabled. |
Refunded | All payments associated with the booking have been refunded. | All trips with online payment enabled. |
Up to date | All payments are up to date. | Trips with installment payments. |
Overdue | There are overdue payments. | Trips with installment payments. |
Status of Payment Links
For a booking with full payment
Below are the statuses of the payment link generated for a booking with full payment:
Status | Description |
Pending | The booking has been completed with external payment and the buyer has not yet paid. |
Paid | The amount has been paid. |
Refunded | The amount has been refunded. |
Cancelled | The booking was not paid and has been cancelled. |
For a booking with installment payments
In the following table, the statuses of a payment link for a booking with installment payments are described:
Status | Description |
Pending | This status only applies for the first installment when payment hasn’t been made during the booking process (for example, with external payment option). |
Scheduled | Scheduled to be charged on a future date. At the time of booking creation, all payment links associated with installments except the first will have this status. |
Paid | The buyer has paid the corresponding amount. |
Failed | A charge attempt has been made and failed. |
Overdue | It hasn’t been paid and the payment date has passed. |
Refunded | The amount has been refunded. |
Cancelled | It hadn’t been paid yet and the associated booking has been cancelled. |
When you make a partial payment on an installment, the new payment stays Pending until it is collected, and the installment keeps its status (for example, Scheduled) with the reduced amount. The details are in Partial payment: collect part of an installment now.