Add a traveler
To an existing booking
You can add a traveler to an existing booking using the "Add traveler" option that you will find in the booking details.
To a new booking
You can also add a traveler from the list of travelers of a trip, in the Overview tab. In this case, a new booking will be generated for that traveler with no associated payment links. To be able to manage the trip payment, you will have to create new payment links, as detailed in the following section.
From the Traveler Portal
If a traveler who is not on the traveler list joins the trip through the Traveler Portal link, a new booking will be created. As in the previous case, this booking will be created with no associated payment links and you will have to create them to manage the trip payment.
To share the Traveler Portal link, you can share the link or the QR code that you can view within the trip details:
ℹ️ This option is available only for Premium and Enterprise accounts.
Cancel a booking
You can cancel an active booking through the interface.
When doing so:
The booking will change to "Cancelled" status.
The buyer and travelers will be notified by email.
All payment links that are not in "Paid" or "Refunded" status will change to "Cancelled" status.
⚠️ MOGU will not make any refund automatically. If you wish to partially or fully refund the user, you can do so by manually refunding the payment links associated with the booking.
Create a payment link
You can create a payment link associated with a booking in the booking detail view:
You will be able to configure:
Concept
Price
Currency
Payment method: external or with credit card
Expiration date (optional): after this date, the payment link will stop working.
If you are looking to create payment links that are not associated with a booking, read this article.
Modify a payment link
Editing a payment link offers great flexibility for the day-to-day needs of the travel agent. For example, when a client requests to postpone the charge for a trip, the payment date would be edited; or when they request an additional service, the amount would be edited.
You will be able to modify all fields associated with a payment link that has not yet been charged.
In the case of payment links generated in a booking with installment payment, you will also be able to modify the scheduled payment date.
Refund a payment link
Charged payment links can be refunded through the interface.
The behavior varies depending on the associated payment method:
With credit card: the payment is automatically refunded to the buyer, who will be notified by email.
External payment: the user is only notified that their payment has been refunded.