With this new feature, you’ll be able to offer your travelers the option to split their reservation payment into multiple installments, directly from the booking cart. This means that travelers will no longer have to pay the full amount at the time of booking — instead, you can define how many payments they’ll make, the collection dates, and the percentage corresponding to each one.
MOGU will take care of automating the entire process — from sending reminders to travelers, to automatically charging payments on the specified dates, and tracking the status of each payment and the overall reservation.
This feature is compatible with both credit card payments and external payments, allowing you to choose the method that best fits your operations (such as manual bank transfers).
Step 2: The client makes a reservation
a) Online booking with credit card
b) Online booking with external payment
Step 1: Setting up payment schedules
Within the Booking module, you can configure the number of installments in which you want to divide the payment for a reservation.
Each installment consists of the following:
Payment concept: The names are automatically generated based on the number of installments you’ve defined. For example: “Initial payment 1/3” or “Final payment 3/3”.
Payment date: The date on which the client must pay that specific amount.
Payment percentage (%): Represents the portion of the total amount to be charged in that installment.
💡 Tip: If you want the amount to be charged as an exact figure, make sure to indicate the correct percentage for each installment. MOU will automatically calculate the corresponding amount based on the total trip cost.
Within the Booking module, you can also specify whether you want to enable credit card payment or external payment as the payment method. In the next section, we’ll explain how payment schedules work in each case.
Step 2: The client makes a reservation
Below you can see how the payment schedule is displayed to the client when making their reservation. The different amounts for each installment and their due dates will be clearly shown.
a) Online booking made by credit card
The first installment must be paid by card immediately. On the reservation record, that first installment will appear as “Paid”, while the remaining ones will show as “Scheduled.”
The system automatically handles reminder notifications — five days before and one day before each due date, the booking holder will receive an email informing them of the upcoming payment amount and providing a payment link to complete it.
You also have the option to activate the COF mode on your POS terminal if you want the system to automatically charge the client’s card at each due date.
In that case, instead of receiving a reminder to pay, the client will be notified that the charge will be processed automatically on their card.
This feature is highly recommended for group trips with multiple installments and smaller amounts, as it significantly simplifies the management and tracking of payments.
For installments marked as Paid, you can:
Issue a refund
View the receipt
For Scheduled installments, you can:
View the associated payment link
Edit the installment details
Send a payment reminder to the client
Manually charge the payment (requires COF mode to be active on your POS)
Delete the associated payment link
Editing a payment link offers great flexibility for the day-to-day needs of a travel agent. For example:
When a client requests to postpone a payment, you can simply edit the due date.
When a client adds an extra service, you can easily update the payment amount, and so on.
If, when a due date arrives, a payment has not been processed — either because the client forgot to pay or because their card had insufficient funds for an automatic charge — the status of that payment will change to “Overdue.” For overdue payments, you can perform the following actions:
Resend the payment link to the client
Reschedule the charge for a new date
Send a reminder email
Delete the overdue installment
b) Online booking made with external payment
The main difference in this case is that the entire process is manual. The client must pay the first installment following the instructions provided by the agency — for example, by making a bank transfer to a specified account number.
When the client completes the online reservation, the payment schedule will display all the installments. The first installment will appear as “Pending”, and the remaining ones will show as “Scheduled.”
For Pending installments, you can:
Edit the installment
Mark it as Paid once you’ve verified that the payment has been received
When you mark an installment as Paid, the client will automatically receive an email confirmation, as shown below:
For a Paid installment, you can:
View the receipt
Mark it as Pending again (in case it was marked as paid by mistake)
⚠️ The refund option is disabled for external payments.
The receipts generated by the system include the following details:
Reservation number
Trip name
Travel dates
Services booked by the client
Billing details (name and contact of the billed person)
Traveler information
Date when the installment was marked as “Paid”
Amount paid
The actions available for “Scheduled” installments are:
Edit
Send a reminder to the client
Mark as Paid
Delete
❓ Frequently Asked Questions
Where can I edit the legal texts the client must accept?
Where can I edit the legal texts the client must accept?
To do so, go to the Legal Texts section of your account. You can access it by clicking here.
Can the content of the emails be edited?
Can the content of the emails be edited?
Not at the moment. We’ve prepared detailed email templates so your clients receive all the necessary information clearly and completely.
Can I specify that for some trips the COF automatic charge is enabled and for others it isn’t?
Can I specify that for some trips the COF automatic charge is enabled and for others it isn’t?
No. Once the COF mode is activated on your POS terminal, the system will automatically process the charge for every installment in all payment schedules.