Add a traveler

To an existing booking

You can add a traveler to an existing booking using the "Add traveler" option that you will find in the booking details.

To a new booking

Follow the steps detailed later in this article.

From the Traveler Portal

If a traveler who is not on the traveler list joins the trip through the Traveler Portal link, a new booking will be created. As in the previous case, this booking will be created with no associated payment links and you will have to create them to manage the trip payment.

To share the Traveler Portal link, you can share the link or the QR code that you can view within the trip details:

ℹ️ This option is available only for Premium and Enterprise accounts.

Create a new booking

You can create bookings for a trip from the “Bookings” tab by clicking the “Create booking” button and following a simple two-step process.

Step 1: Enter the buyer’s information:

Step 2: Enter the information for as many travelers as you want. You can select them from your contacts or enter their details from scratch.

A new booking will be generated without any associated payment links. To manage the payment for the trip, you will need to create new payment links, as detailed later in this article.

Cancel a booking

You can cancel an active booking through the interface.

When doing so:

The booking will change to "Cancelled" status.
The buyer and travelers will be notified by email.
All payment links that are not in "Paid" or "Refunded" status will change to "Cancelled" status.

⚠️ MOGU will not make any refund automatically. If you wish to partially or fully refund the user, you can do so by manually refunding the payment links associated with the booking.

Create a payment link

You can create a payment link associated with a booking in the booking detail view:

You will be able to configure:

Concept
Price
Currency
Payment method: external or with credit card
Scheduled payment date (optional): select the date when your client is due to pay.
Expiration date (optional): after this date, the payment link will stop working.

If you are looking to create payment links that are not associated with a booking, read this article.

Scheduled payment links: when and how are they charged?

When you created a scheduled payment link, your clients will receive reminder emails 5, 3, and 1 day before the payment due date, including payment instructions according to the associated payment method:

By card: they will receive a link to pay through the payment gateway you have connected.
External payment: they will receive the payment instructions (e.g., account number for a bank transfer), as you have configured them at account or trip level.

Associate a pre-existing payment link

If you have already created a payment link through the "Sales" section and want to associate it with a booking, click on "Link" in the booking detail:

Search for and select the payment link and confirm the action:

Modify a payment link

Editing a payment link offers great flexibility for the day-to-day needs of the travel agent. For example, when a client requests to postpone the charge for a trip, the payment date would be edited; or when they request an additional service, the amount would be edited.

You will be able to modify all fields associated with a payment link that has not yet been charged.

In the case of payment links generated in a booking with installment payment, you will also be able to modify the scheduled payment date.

Refund a payment link

Charged payment links can be refunded through the interface.

The behavior varies depending on the associated payment method:

With credit card: the payment is automatically refunded to the buyer, who will be notified by email.
External payment: the user is only notified that their payment has been refunded.

Create payment links in bulk

To create payment links in bulk for more than one booking, go to the “Bookings” tab of the trip, select the bookings, and click “Add payment link to X bookings.”

Then fill in the form details: concept, price, currency, and payment method. For the payment method, you have three options available:

Credit card
External payment
Method used by the buyer: if you select this option, the payment method will be the one associated with the existing payment links of each booking (if any) created during the checkout process.

Once you confirm the payment links, they will be emailed to the buyer associated with each booking.

ℹ️ You can also schedule payment links by filling in the “Schedule payment” date field. To learn more about scheduled payment links, keep reading here.

View sold products

Within the Bookings tab of a trip, you will find a Sold products section.

Here you will find a list of all the products sold in the current bookings for the trip, including the total value sold and the number of associated bookings.

To export this information to Excel format, click “Export.”

You can select one or more products to view the details of the bookings that include them by clicking “View bookings.”