How to Handle Common Issues When Downloading or Printing PDFs in MOGU
When using the MOGU travel portal, users may encounter challenges while downloading or printing itineraries or other documents as PDFs. This guide provides solutions to common issues and tips for handling PDFs effectively.
Common Issues
The print dialog appears instead of the option to save as a PDF.
Unwanted elements, such as headers or footers (e.g., the MOGU link), appear in the exported or printed PDF.
Steps to Save as PDF
If the print dialog appears when attempting to download a PDF, follow these steps:
Open the print dialog by clicking the download button.
Locate the "Destination" or "Printer" menu.
Select the option "Save as PDF."
Proceed to save the file to your desired location.
This method ensures the document is saved as a PDF instead of being sent to a printer.
Removing Unwanted Elements from PDFs
To remove headers, footers, or other unwanted elements (e.g., the MOGU link) from your PDF:
Open the itinerary or document and choose the "Print" option.
In the print dialog, locate the setting for "Print headers and footers" (or "Imprimir cabecera y pie de página").
Disable this option.
Print or save the document as a PDF again.
This prevents the page header and footer from being included in the exported or printed PDF. Note that the exact wording and location of this setting may vary by browser.
Browser-Specific Tips
While the steps above are generally applicable, here are some browser-specific tips:
Google Chrome: The "Print headers and footers" option is usually found under "More settings" in the print dialog.
Mozilla Firefox: Look for the headers and footers setting in the "Options" section of the print dialog.
Microsoft Edge: Similar to Chrome, the setting is typically under "More settings."
By following these steps and tips, you can effectively manage and customize your PDF downloads and prints in the MOGU travel portal.